How To Arrive

Customer Service

Over 500 of the best international and local retail stores to satisfy any and every shopping craving you may ever have.

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Valet Parking

Drive to Dubai Festival City and let us park your car for you. Our Valet Parking service makes stepping into the mall a breeze. And when you’re ready to head home? Well collect your car and deliver it right to you, ensuring a level of convenience and luxury that is a true reward after an exciting day with us.

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Customer Service Desk

We’re happy to help you find exactly what you’re looking for and help you understand all about our Customer Service Desk. Our Customer Service Desks are open during all shopping hours.

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Bilingual Staff

In an effort to make your experience at Dubai Festival City as pleasant as possible, our staff members are fluent in both Arabic and English. So feel free to ask any member of staff any question may be on your mind.  

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Dubai Festival City offers full support for those in need of wheelchair services. Please visit the Customer Service Desk to arrange for wheelchair usage or organize ahead of time.

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Trolley Valet

Avail our Trolley Valet service for AED 15 at the Mezzanine floor near Ikea and Carrefour.

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EZ Taxi

Providing customers the ease and convenience of transportation to their desired store/destination at Dubai Festival City Mall. Take a ride now for just AED 15 per person.

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Nol Recharging Station

Recharge your Nol card at RTA's Nol Card Machine located at the Mezzanine floor near Ikea and Carrefour

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The taxi pick up has been relocated - Apologize for the inconveniece , additional signage has been installed to guide our customers for further help.

Opening Hours

Mall General Timings

Sunday to Wednesday 10:00am to 10:00 pm
Thursday - Saturday 10:00am to 12:00 midnight

Restaurants & Food Court

Sunday to Wednesday 10:00am to 11:00 pm
Thursday - Saturday 10:00am to 12:00 Midnight

Cafés & Bistro

Sunday to Wednesday 10:00am - 11:00 pm
Thursday - Saturday 10:00am - 12:00 Midnight


Saturday to Wednesday 09:00am to 12:00 Midnight
Thursday - Friday 09:00am to 01:00am

Discover What's New

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